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Author
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Topic: vey unhappy with NPD underdash harness
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A66auto
Journeyman Posts: 41
From: Sacramento,CA
Registered: Apr 2005
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posted 04-18-2006 08:06 PM
 
This is what has been going on:
http://forums.stangnet.com/showthread.php?t=629750Quickly: I ordered a under dash harness from NPD and installed it. The good thing is that the turn signals work, car starts and dash gauges work. The bad thing is that my tail lights come on when I turn on the courtesy lights and no headlights. I couldn't figure it out because the harness was pretty easy to install and everything just fell into place. After going racking my brain for the past week trying to figure out what I did wrong I looked that the NPD harness and realized that the plug that goes to the light switch is no wired correctly. What i mean is look at these and notice where the wires are on the switch.
(The images are hosted at image shack) This is the old factory harness plugged in: http://img520.imageshack.us/my.php?image=old12cl.jpg This is the NPD harness: http://img520.imageshack.us/my.php?image=new17pp.jpg At this point NPD will not take it back and gave me the NAME of the vendor and nothing else. I bought it 8 days ago for 429.95 and now I am screwed and will not do business with them ever again. So here are my options. I don't know how to get this fixed and NPD will not take back a defective product because I installed it. Is there a way to switch the plugs that go into the switch?
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Fastback68
Gearhead Posts: 4511
From: Sucat, Paranaque, Philippines
Registered: Jul 99
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posted 04-18-2006 08:13 PM
quote:
NPD will not take back a defective product because I installed it.
Ouch! Is that what a sales clerk told you? Or is there something written on your invoice or wherever to that effect?
It would be unreasonable to have that as a blanket policy for mechanical and electrical auto parts, since faults very often cannot be discovered until after installation.
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A66auto
Journeyman Posts: 41
From: Sacramento,CA
Registered: Apr 2005
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posted 04-18-2006 08:16 PM
The gave me the name of the vendor and I found them online. They are www.americanautowire.com . They are closed and I will try tomorrow
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capri man
Gearhead Posts: 8777
From: doerun, ga.
Registered: Nov 2000
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posted 04-18-2006 08:17 PM
i think we have a member here that will help you with the problem.  ------------------
mike r
racing is real
everything else is just a game.
81 capri-302-7.25 @93mph 1/8
1.54 60ft 50 % of the fun dragracing is meeting people who will give you the shirt off their back to wipe the grease off your hands.
M&M member #839 http://i2.photobucket.com/albums/y6/mike470/adel2.jpg
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my6T65.0
Journeyman Posts: 26
From: Ohio, USA
Registered: Apr 2006
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posted 04-18-2006 08:53 PM
Most places don't take back once-installed electrical parts...That said, your problem seems simple, these repops arent known for perfection and I bet it could be fixed in a hurry.
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683024v
Journeyman Posts: 16
From: Indiana
Registered: Jun 2005
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posted 04-18-2006 09:17 PM
This sounds all to familiar to me.I ran into similar problems with NPD Mich. and an engine wiring harnness some time back. Turns out the new harness came with the wrong temp sending unit connector. They sent me another sending unit for a '70 302 to get me going "until our next shipment arrives. Call back in August." This was early March. 9-12 months later I call back to check the status and told them I had another large order I wanted to place, but was holding off until they resolved this. They told me I am stuck with what I got and that's all they have. So, now I have a temp gauge that does not read correctly and haven't bought another item from them since.
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A66auto
Journeyman Posts: 41
From: Sacramento,CA
Registered: Apr 2005
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posted 04-18-2006 10:38 PM
I wouldn't mind fixing it my self, but it kinda sucks having to do it after I just paid for it. If I can figure out how to get these little plus out I would be happy to fix it my self. I e-mailed the company that made it and we will see what happens.
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Moneymaker
Administrator Posts: 29200
From: Lyons, IL, USA
Registered: May 99
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posted 04-18-2006 11:18 PM
Knowing Rick Schmidt of NPD as I do and his constant quest for quality and perfection of product and service, I find it extrememly difficult to believe that they are refusing to replace a part that is actually defective in it's workmanship.
Now, that being said I would ask which particular store you purchased the item from?
Was your follow up communication from the same store?------------------
Alex Denysenko
Co-Administrator and Moderator NHRA/SRA member and licensed Superstock driver
NHRA and IHRA SS/LA & SS/MA National Record Holder '00,'01,'02,'03,'04 &'05
First NHRA & IHRA 289 automatic Superstock Mustang in the TENS 06-99
First SS/MA in the TENS 04-03
IHRA division 5 Superstock Champion
Fleet of FoMoCo products including 88 ASC McLaren Mustang #28 The Barry of BarrysGrrl Quote #1: "I never met a magazine mechanic I liked."
Quote #2: "Make sure brain is in gear before engaging mouth!"
Quote #3: "If you can't run with the big dogs, stay on the porch!"
www.moneymakerracing.com
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A66auto
Journeyman Posts: 41
From: Sacramento,CA
Registered: Apr 2005
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posted 04-18-2006 11:47 PM
I phone ordered it from NPD 1376 Walter St #1, Ventura, CA 93003 on 04/10/2006 and sent it to me in Carmichael, CA. When I discovered the problem I called I spoke to a nice guy named Richard and he said they will not take back an installed electrical item and I would have to go thru the vendor and at that time he did not know who made and would call me back. He didn't call me back so I called them back later and he said that they had the name of the Vendor but not the number and put me on hold. While I was on hold I looked up the name online and found their site. They don't list any Ford products on their site but I filled out there help form and asked to be e-mailed and phoned with a response. That is where I am at now.I think it is a defective item and should be offered a replacement that works or offered a refund, but I don't want a refund, I just want a working harness. Dude, if they just tell me how to fix it over the phone I will accept that. The harness is not burnt up or anything like that, the wires to the plug were just put together backwards.
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A66auto
Journeyman Posts: 41
From: Sacramento,CA
Registered: Apr 2005
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posted 04-18-2006 11:49 PM
sorry, I forgot to answer your question. I ordered it from the Ventura store and followed up with the Ventura store.
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exlocal
Gearhead Posts: 1552
From: hacienda hts., CA, USA
Registered: Dec 2004
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posted 04-19-2006 12:01 AM
I think you're going to find that this happens at "any" retail store. Many electronic items purchased now have stickers on them saying not to return to store of purchase for any warranty issues. It's sad, but that's the way of the business world now. Good luck.BTW, I've had issues with California Mustang before, but still go back there, even after a really bad situation a couple of years ago. Water under the bridge. ------------------
reliving youth
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Moneymaker
Administrator Posts: 29200
From: Lyons, IL, USA
Registered: May 99
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posted 04-19-2006 12:16 AM
I would suspect that the manager of the Ventura store would be more than happy to make arrangements with the vendor to replace said item and have the defective one picked up at the vendors expense.
Contact the store manager directly.
If you have no success with him contact me privately.
This is all assuming that your assesment of the parts defect is correct.
Please double check your diagnosis if you already haven't done so.
Sorry for your grief.------------------
Alex Denysenko
Co-Administrator and Moderator NHRA/SRA member and licensed Superstock driver
NHRA and IHRA SS/LA & SS/MA National Record Holder '00,'01,'02,'03,'04 &'05
First NHRA & IHRA 289 automatic Superstock Mustang in the TENS 06-99
First SS/MA in the TENS 04-03
IHRA division 5 Superstock Champion
Fleet of FoMoCo products including 88 ASC McLaren Mustang #28 The Barry of BarrysGrrl Quote #1: "I never met a magazine mechanic I liked."
Quote #2: "Make sure brain is in gear before engaging mouth!"
Quote #3: "If you can't run with the big dogs, stay on the porch!"
www.moneymakerracing.com
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A66auto
Journeyman Posts: 41
From: Sacramento,CA
Registered: Apr 2005
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posted 04-19-2006 12:22 AM
Thank you moneymaker I did what the rep said and contacted the vendor. I will see what they want to do and I will let everyone know what happens. Thank you
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travs69
Gearhead Posts: 150
From: Bethalto, IL, USA
Registered: May 99
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posted 04-19-2006 12:58 AM
This is why I buy everything with my CC. Even if I don't need to do it that way and pay it off right away. I have been screwed over from everything. Quality of parts, mis labeled parts, non-shipped parts. Basically it works like this.. if your not happy and there is a legit reason the CC will give you your money back. You have to return the parts.. but you can do it COD so the vendor has to pay the shipping. I know this sounds harsh.. but I always try and work things out first with the vendor. I only take this route when all else fails.
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mellowyellow
Gearhead Posts: 8198
From: So. Fl.
Registered: Aug 2000
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posted 04-19-2006 06:28 AM
If you know how to fix it......fix it! Resting on principle re auto glitches will keep one off the road indefinitely. Had trouble with a 66 harness, got an excellent used one and there was a major difference. Even the factory made changes. So....brought both harnesses in the house, laid them out and made the changes, using my original as the doner. Some of the new harnesses require pieces off an original. Save yourself grief, aggravation and just fix it. While you at it paint your steering column!
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RICKS
Gearhead Posts: 438
From: Ocala, FL
Registered: Mar 2001
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posted 04-19-2006 09:05 AM
A66Auto,I just saw the thread. Don't do anything, just call me 1-800-976-1117 ext. 4222. Richard is a relatively new employee in California, and American Autowire IS NOT the manufacturer of the harness, Alloy Metal Products is. I'll deal with him, but if you don't mind, I'll be putting you in contact with different people within our organization. We'll work with you on this, and it will likely involve interaction with Alloy Metal as well. Keep in mind that your wiring under your dash has been by your own admission butchered, cobbled, and tinkered with by previous owners. That makes it a tough situation to trouble-shoot, as there's no telling what funny-business may have been done out under the hood that may have compelled the P.O. to do some creative wiring under the dash to make everything work. The first step will be to concentrate on the light switch plug (obviously), and see if the harness you got is different than what we've been selling (successfully) for years. In any case, we'll work it out. Give me a call, and I'll get your info and put you in touch with the right people to walk you through this... Sorry about the ridiculous run-around you got in California... Rick
NPD
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Moneymaker
Administrator Posts: 29200
From: Lyons, IL, USA
Registered: May 99
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posted 04-19-2006 09:09 AM
------------------
Alex Denysenko
Co-Administrator and Moderator NHRA/SRA member and licensed Superstock driver
NHRA and IHRA SS/LA & SS/MA National Record Holder '00,'01,'02,'03,'04 &'05
First NHRA & IHRA 289 automatic Superstock Mustang in the TENS 06-99
First SS/MA in the TENS 04-03
IHRA division 5 Superstock Champion
Fleet of FoMoCo products including 88 ASC McLaren Mustang #28 The Barry of BarrysGrrl Quote #1: "I never met a magazine mechanic I liked."
Quote #2: "Make sure brain is in gear before engaging mouth!"
Quote #3: "If you can't run with the big dogs, stay on the porch!"
www.moneymakerracing.com
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capri man
Gearhead Posts: 8777
From: doerun, ga.
Registered: Nov 2000
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posted 04-19-2006 10:49 AM
told ya!!  ------------------
mike r
racing is real
everything else is just a game.
81 capri-302-7.25 @93mph 1/8
1.54 60ft 50 % of the fun dragracing is meeting people who will give you the shirt off their back to wipe the grease off your hands.
M&M member #839 http://i2.photobucket.com/albums/y6/mike470/adel2.jpg
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68 Coop
Gearhead Posts: 5847
From: Mesquite, NV. 89027
Registered: Oct 2004
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posted 04-19-2006 01:28 PM
That's why NPD is #1! ------------------
William
The easiest way to find something lost, is to buy a replacement. 68 Coupe
289
C4
2:79 rear gears
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mustangs68
Moderator Posts: 27681
From: Hampton Va MCA#39406 M&M #12 Member Mustang Club of Tidewater
Registered: May 99
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posted 04-19-2006 04:13 PM
You 'Da Man Rick!!
Sam
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A66auto
Journeyman Posts: 41
From: Sacramento,CA
Registered: Apr 2005
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posted 04-19-2006 04:22 PM
I am happy with your answer and I will be in touch with you. Thank you,
Alex Lopez
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rmousir
Gearhead Posts: 1124
From: Amelia, Ohio
Registered: May 2003
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posted 04-19-2006 04:40 PM
Rick is the man!!I don't get a chance to order from NPD much but every time I do I never worry about anything. Richard
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65driver
Gearhead Posts: 245
From: Syracuse, NY
Registered: Feb 2000
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posted 04-19-2006 08:39 PM
For what its worth, I bought a firewall to engine gauge harness from NPD last year. When I hooked it up, the car would not start. Put the old one on, started, put the new one on, no start. I called NPD back, they apologized, and immediatly shipped me out a new one, no questions asked. They did not even have me return the old one, just shipped me a new one. Great service from a great company selling quality parts! I will always look to thm first.
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johnmustang
Gearhead Posts: 6748
From: British Columbia , Canada
Registered: Nov 2001
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posted 04-19-2006 10:08 PM
Rick and NDP the best.------------------
JOHN
65 FASTBACK 2+2
87 TAURUS WAGON
03 F150 XLT SUPER CREW 4X4 SHORT BOX
Member: PACIFIC COAST MUSTANG ASSOCIATION
Member:Vancouver Island Mustang Association
M&M #1710
65 FASTBACK
2003 F150 XLT SUPER CREW 4X4
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Moneymaker
Administrator Posts: 29200
From: Lyons, IL, USA
Registered: May 99
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posted 04-19-2006 11:46 PM
By the way, what's a stangnet?
 ------------------
Alex Denysenko
Co-Administrator and Moderator NHRA/SRA member and licensed Superstock driver
NHRA and IHRA SS/LA & SS/MA National Record Holder '00,'01,'02,'03,'04 &'05
First NHRA & IHRA 289 automatic Superstock Mustang in the TENS 06-99
First SS/MA in the TENS 04-03
IHRA division 5 Superstock Champion
Fleet of FoMoCo products including 88 ASC McLaren Mustang #28 The Barry of BarrysGrrl Quote #1: "I never met a magazine mechanic I liked."
Quote #2: "Make sure brain is in gear before engaging mouth!"
Quote #3: "If you can't run with the big dogs, stay on the porch!"
www.moneymakerracing.com
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A66auto
Journeyman Posts: 41
From: Sacramento,CA
Registered: Apr 2005
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posted 04-20-2006 01:16 AM
I am going to recheck and make sure I am right about the harness being wired wrong. Thanks again so much.
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68 Coop
Gearhead Posts: 5847
From: Mesquite, NV. 89027
Registered: Oct 2004
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posted 04-20-2006 02:16 AM
This post is not intended to badger or to brag, but I just got off the phone with Tim from the California store with an order for $670.00, and it went smooth as silk. Nothing on back order, parts that I didn't have the correct #'s for were looked up Professionally, and it should arrive to my door by Monday. That's the business I seek and go back to. Thanks Rick/NPD/Tim, you are the best. ------------------
William
The easiest way to find something lost, is to buy a replacement. 68 Coupe
289
C4
2:79 rear gears
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Mooney
Gearhead Posts: 2357
From: Marietta, Ga
Registered: Oct 2003
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posted 04-20-2006 06:25 AM
I'll vouch for Alloy Metal Products--- talk about a good company. I had the same issue with a headlight harness that I purchased from another Mustang Supplier. They wouldn't take it back-- was given the number to Alloy Metal products and after a bit of talking to-- they told me to send them MY original harness and the defective harness and they'd match it up and make all A-OK. Did so and within a week had my harness back and worked like a charm--- I believe I spoke to Ken--- very nice guy.Good luck!
Luke
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Fastymz
Moderator Posts: 22791
From: Reno Nv M&M #1240
Registered: Apr 2001
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posted 04-21-2006 11:07 PM
quote:
Originally posted by RICKS:
A66Auto,I just saw the thread. Don't do anything, just call me 1-800-976-1117 ext. 4222. Give me a call, and I'll get your info and put you in touch with the right people to walk you through this... Sorry about the ridiculous run-around you got in California... Rick
NPD
This is why I do all the business I can with NPD.
------------------
oddly obsessed with big scoops on little Mustangs HOOD HACKERS DELIGHT!
My Pics
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John Z
Gearhead Posts: 506
From: Morgantown, WV
Registered: Jul 99
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posted 04-24-2006 10:45 AM
quote:
Originally posted by Moneymaker:
By the way, what's a stangnet?
It's a site for jeuvenile mustangers who would rather grip and make fun of others rather than offer sound advice.... I've heard some people drop out of stangnet and open their own forum.... Long memory...
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mustangs68
Moderator Posts: 27681
From: Hampton Va MCA#39406 M&M #12 Member Mustang Club of Tidewater
Registered: May 99
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posted 04-24-2006 04:43 PM
Now John,who would do that Sam
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68 S-code GT
Gearhead Posts: 3835
From: Sayreville, NJ, US
Registered: Mar 2000
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posted 04-24-2006 09:12 PM
quote:
Originally posted by John Z:
It's a site for jeuvenile mustangers who would rather grip and make fun of others rather than offer sound advice....I've heard some people drop out of stangnet and open their own forum.... Long memory...
Sounds like VMF!
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68 Coop
Gearhead Posts: 5847
From: Mesquite, NV. 89027
Registered: Oct 2004
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posted 04-25-2006 08:05 AM
Yep, both those sites mentioned are nothing compared to this place.
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Moneymaker
Administrator Posts: 29200
From: Lyons, IL, USA
Registered: May 99
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posted 04-25-2006 02:07 PM
I honestly did not know that it still existed. LOL  ------------------
Alex Denysenko
Co-Administrator and Moderator NHRA/SRA member and licensed Superstock driver
NHRA and IHRA SS/LA & SS/MA National Record Holder '00,'01,'02,'03,'04 &'05
First NHRA & IHRA 289 automatic Superstock Mustang in the TENS 06-99
First SS/MA in the TENS 04-03
IHRA division 5 Superstock Champion
Fleet of FoMoCo products including 88 ASC McLaren Mustang #28 The Barry of BarrysGrrl Quote #1: "I never met a magazine mechanic I liked."
Quote #2: "Make sure brain is in gear before engaging mouth!"
Quote #3: "If you can't run with the big dogs, stay on the porch!"
www.moneymakerracing.com
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683024v
Journeyman Posts: 16
From: Indiana
Registered: Jun 2005
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posted 04-25-2006 04:51 PM
I too prefer NPD, but haven't shopped there since the unresolved issues with the engine gauge wiring harnesses.Bill
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683024v
Journeyman Posts: 16
From: Indiana
Registered: Jun 2005
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posted 05-01-2006 09:29 PM
Well, after posting my last note and then contacting Rick privately who had Scott contact me, I have a new harness on the way. From what Scott told me, the harnesses were all messed up and nobody has ever been the wiser...for years! I can't believe nobody else had the probelm I did. At any rate, I just placed my first order for parts with the Mich store in 2-3 years. Thanks Rick and Scott. Bill
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mustangs68
Moderator Posts: 27681
From: Hampton Va MCA#39406 M&M #12 Member Mustang Club of Tidewater
Registered: May 99
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posted 05-01-2006 09:56 PM
Bill,
thats ggod news.Rick thanks!
Sam
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John Z
Gearhead Posts: 506
From: Morgantown, WV
Registered: Jul 99
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posted 05-02-2006 08:00 AM
quote:
Originally posted by 683024v:
Well, after posting my last note and then contacting Rick privately who had Scott contact me, I have a new harness on the way. From what Scott told me, the harnesses were all messed up and nobody has ever been the wiser...for years! I can't believe nobody else had the probelm I did. At any rate, I just placed my first order for parts with the Mich store in 2-3 years. Thanks Rick and Scott. Bill
Good news, I've seen on "alternative" discussion groups where some figured out the problem and switched the wires w/o working with the vendor. Working with the vendor as was done here seems to be a better approach.
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Thud
Gearhead Posts: 1407
From: Cumming,Ga.,USofA
Registered: Jun 99
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posted 05-02-2006 08:49 AM
I got a gripe!!!! They don't have an underdash harness for a '70 Mach1!!!!! (yet...) ------------------
"An infallible method of conciliating a tiger is to allow oneself to be devoured."
- Konrad Adenauer - "I knew one thing: as soon as anyone said you didn't need a gun, you'd better take one along that worked."
- Raymond Chandler - Dwayne M&M Member #18
Son of Smurf
'94 Lightning #942 of 4007
'67 Mustang Coupe
'70 Mach1
'06 Focus ST
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683024v
Journeyman Posts: 16
From: Indiana
Registered: Jun 2005
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posted 05-02-2006 09:22 AM
Seems sort of a waste to by a new harness and then go and cut it up. The problem I had was the temp sending unit connector on the 68 SB with tach harness was too small. You either force it on the sender and risk breaking the connector or cut and splice, which I did not want to do. I had to use a 1970 sender to make the thing work. But that sender causes the temp gauge to read low.Bill
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